Frequently Asked Questions about Glow

Glow is a technology platform that connects Customers with independent Technicians who provide beauty and personal care services at home.

Glow operates nationwide, including major cities such as Hanoi, Ho Chi Minh City, Da Nang.

Services on the Glow platform include: • Massage • Nail • Waxing • Body Scrub • Ear Cleaning ⛔ The Glow platform only supports connections to legitimate beauty and personal care services. Any violation of the law or public morals is handled according to the Operating Regulations.

Prices for home services on Glow start from 200,000 VND depending on the type of service and duration. You can compare prices directly on the home massage technician listing page.

Travel fees depend on the technician and distance. Fee information is clearly displayed before you confirm your booking — no hidden costs.

Yes, the Glow app is available on iOS (App Store) and Android (Google Play). Search 'Glow' to download it. The app lets you book faster and unlocks exclusive offers.

You need a Glow account to make a booking. Sign up quickly with your phone number or Google account to manage bookings and earn rewards.

Yes, Glow regularly runs promotions and exclusive in-app vouchers. Check the Offers section in the app for the latest deals.

Yes, you can browse the list of home massage technicians by area and filter by gender, rating, and price to choose the right person before booking.

Yes, Glow's home massage service allows technicians to come to your preferred location: home, apartment, office, or hotel within the service area.

(1) Open the Glow app → Select a service category. (2) Choose a technician and a service. (3) Add your address and tap "BOOK NOW".

Yes, you can cancel or reschedule before your appointment according to Glow's policy. Please contact customer support or do it directly in the app.

You can leave a review and file a complaint about your order, or contact Glow's support team for a quick resolution.

(1) Book via the Glow app. (2) The technician confirms and arrives on time at your address. (3) The massage is performed according to the booked duration and requirements. (4) After completion, you pay and leave a review.

• A well-ventilated space with a bed, floor, or mat. • A thin towel or blanket (the technician will bring massage oil). • Comfortable clothing, or follow the technician's guidance. • Notify in advance of any oil allergies or special requests.

The Glow platform has customers nationwide, including both Vietnamese and international customers.

Glow does not restrict technicians' working hours. Technicians can accept orders flexibly according to their personal schedule.

Glow does not charge a registration fee. The advertising fee is only calculated after the technician completes an order, with the fee clearly shown on each order. Glow applies advertising fees by technician tier as follows: • Standard and Professional tier technicians: the advertising fee is deducted from the advertising balance at 33% of the completed order value. • Elite tier technicians: the advertising fee is deducted from the advertising balance at 25% of the completed order value. 👉 See more details about technician tiers and criteria here: Technician tiers on Glow * Note: - The advertising balance is not a deposit or an e-wallet; it is non-refundable and cannot be withdrawn. - The advertising balance can only be used to pay advertising fees and advertising services displayed on the platform.

Technicians self-commit and are solely responsible for their own skills, experience, and professional qualifications. Glow does not assess skills or issue professional certifications. When providing services to customers, technicians must prepare their own attire and tools (towels, oil, essential oils, etc.).

Technicians are solely responsible for meeting the professional practice conditions required by law. Technicians may upload a certificate to their profile for customers to reference when choosing.

First, download the Glow app on your phone. Download the Glow app here: 👉 Glow App. You can find the registration guide for becoming a technician on Glow here: 👉 Guide to registering as a Technician on Glow.

When you receive this notification, collect payment before performing the service after arriving at the customer's address, to avoid cases where the customer does not pay. If the customer does not cooperate, ask the customer to cover your travel costs before leaving and "Cancel the order" according to policy.

No. If the customer wants to cancel, you need to tap "Cancel Order" on their behalf.

Please tap the "Support" button on the Glow app and provide the following information so Glow can check: • Your registered phone number • A screenshot taken when tapping "Accept Order"

An order can be accepted by multiple technicians at once. If you accept many orders but are not chosen by customers, try to: • Update your profile with a clear photo and a detailed description of your experience. • Accept multiple orders at the same time (if you can).

If the information, address, or service time differs from what's on the app, please confirm again with the customer before traveling or performing the service. If you cannot fulfil the order, tap "Cancel Order", select the correct reason, and report it via the "Support" section. If both parties agree to proceed with the service, the technician and customer may agree on payment before the service begins.

Continue the service according to the customer's desired time and tap "Complete" on the order. Then tap the "Support" button on the Glow app to report and get assistance. The advertising fee will be adjusted according to the amount you collect from the customer if the customer increases or decreases the service time.

Politely decline the customer, stop performing the service, ask the customer to cover travel costs before leaving, then cancel the order according to policy.

Please do not tap "Accept Order", or tap "Decline". To temporarily hide your profile from the listing, go to "Account" and turn off "Show profile". When turned off, your profile is only shown to customers when you actively accept an order.

If the technician contacts and agrees with the customer outside the app, Glow will not be responsible and will not provide support for any issues that arise. * Note: - Support amounts are sent to the technician's bank account. - Each order is eligible for only one type of support; support amounts are not stacked. a. If the customer does not receive the service after the technician has arrived You should proactively discuss and request travel compensation from the customer. If the customer does not provide it, cancel the order according to policy and submit evidence to Glow's support channels. Valid evidence is a photo taken at the customer's location (showing your face and the customer's address — house number clearly visible) or a photo of a completed two-way ride fare if you traveled by ride-hailing. Glow will provide support by technician tier as follows: • Standard and Professional tier: Glow supports 50,000 VND • Elite tier: Glow supports 100,000 VND b. If the customer does not pay after the service is completed Cancel the order according to policy and submit evidence to Glow's support channels for review. Valid evidence is a video recording of the incident or an audio recording of the conversation with the customer. Glow will provide support by technician tier as follows: • Standard and Professional tier: Glow supports 30% of the order value after deducting the advertising fee. • Elite tier: Glow supports 50% of the order value after deducting the advertising fee.