Frequently Asked Questions about Glow

Glow is Vietnam's leading on-demand home services platform, operating since 2022 with 50,000+ successful bookings. Glow connects customers with home massage therapists, yoga experts, fitness trainers, and 500+ spa partners nationwide.

Glow operates nationwide across Vietnam. Key cities include: home massage in Hanoi, home massage in Ho Chi Minh City, home massage in Da Nang and 500+ spa locations.

Glow offers: home massage, home yoga, home fitness, home nail, home makeup, home wax, and spa booking. All services can be booked 24/7.

Go to the home massage page, filter therapists by area, rating, and price, select a time and confirm. Your therapist will arrive on time at your address.

Yes, you can cancel or reschedule before your appointment per Glow's policy. Contact customer support or do it directly in the app.

You will receive a notification within minutes of confirming your booking. Your therapist will arrive at the time you selected. Glow supports same-day booking depending on the area.

Glow is committed to supporting customers in case of dissatisfaction. You can leave a review or contact customer support for a quick resolution.

Yes, all Glow therapists go through identity verification, certificate checks, and skills assessment. Browse our verified home massage therapists.

Yes, browse home massage therapists by area and filter by gender, rating, and price to find the right match before booking.

Yes, Glow's home massage service allows therapists to come to your preferred location: home, apartment, office, or hotel within the service area.

Home massage prices on Glow range from 200,000 VND to 800,000 VND depending on service type and duration.

Glow supports cash, bank transfer, and e-wallets. Fees are displayed clearly before you confirm your booking.

Travel fees depend on the therapist and distance. Fees are displayed clearly before you confirm — no hidden charges.

Yes, the Glow app is available on iOS (App Store) and Android (Google Play). Search 'Glow - Home Services' to download.

You need a Glow account to book services. Register quickly via phone number or Google to manage bookings and earn rewards.

Yes, Glow regularly runs promotions, discount codes, and exclusive app vouchers. Check the Promotions section in the app for the latest deals.

Absolutely. Glow applies a professional process: identity verification, certificate checks, and skills assessment for every therapist before approval. All therapists follow strict conduct guidelines, and you can rate the service after every session.

Glow home massage connects you with verified, professional massage therapists who come directly to your home, apartment, office, or hotel. No travel needed — choose a therapist, pick a convenient time, and Glow handles the rest.

(1) Book via the Glow app or website. (2) Your therapist confirms and arrives on time at your address. (3) The massage is performed per your booked time and preferences. (4) After completion, pay and leave a review.

Glow commits to: • Verified therapist identity and professional certificates. • On-time arrival. • Transparent pricing — no hidden fees. • 24/7 customer support for any issues. • Fast resolution if the service does not meet expectations.

You only need: • A comfortable space with a bed, mat, or floor. • A thin towel or blanket (therapists bring massage oil). • Comfortable clothing, or follow the therapist's guidance. • Let us know in advance about oil allergies or special requests.

Glow provides on-site massage services including: Body Massage, Foot Massage, Neck & Shoulder Massage, Aroma Massage, Hot Stone Massage, and other healthy services. Glow does not provide sensitive or sexual services such as lingam, yoni, nuru, etc.

Glow serves customers nationwide across Vietnam, including both Vietnamese and international clients.

Glow does not restrict working hours. Therapists can accept orders flexibly according to their personal schedule.

Registering as a Glow Therapist Partner is completely free with no deposit required. Order fees are only charged after completing an order: • Standard & Professional Tier: 33% of the completed order value. • Elite Tier: 25% of the completed order value.

You need basic massage experience in the services Glow provides. You must dress neatly and professionally, and bring basic tools (towels, oil, essential oil, etc.).

You need to have skills or receive training before registering as a Glow Therapist Partner.

Glow does not require massage or therapy certificates. However, holding a professional certificate is an advantage that helps boost your credibility and chances of receiving orders on Glow.

Download the Glow app on your phone (App Store for iOS or Google Play for Android). See the registration guide at: glowvietnam.com/vi/blog/ky-thuat-vien-chat-luong-352.

Glow's call center notifies you when a customer has booked near your area with the message: "Customer in Ward…, District…, City… Please quickly apply for the order." Go to "Find Jobs", tap "Apply" on the order marked "Customer booked you" if you can take it. Note: "Apply" means agreeing to take the order — please be responsible when tapping.

When Glow sends the message "New customer, no completed orders yet. Please collect payment before starting," collect payment upon arrival to prevent fraud or non-payment. If the customer refuses to cooperate, ask for transportation money and cancel the order per policy.

No. If the customer wants to cancel, you must tap "Cancel Order" on their behalf.

Please tap the "Support" button on the Glow app and provide: • Your registered phone number. • A screenshot of the order when applying.

Multiple therapists apply for the same order. If you are not being selected: • Update your profile with a clear photo and detailed experience. • Apply for multiple orders at the same time (if available).

If you can still work, ask the customer for a 100,000 VND deposit before traveling. If the customer disagrees, you may cancel the order. If the customer misrepresented their gender or nationality, report it to Glow.

Continue for the customer's desired duration, tap "Complete", then tap "Support" to report. Pricing: • 500,000 VND / 60 minutes • 600,000 VND / 90 minutes • 700,000 VND / 120 minutes Glow compensates you if the customer reduces time, and charges additionally if the customer increases time.

Ask the customer for transportation money, then leave and cancel the order per policy.

Simply do not tap "Apply" or tap "Decline". To hide your profile, go to "Account" and turn off "Show Profile." When off, your profile only appears to customers when you actively apply.

Note: If you negotiated with the customer outside the app, Glow will not be responsible. Each order is eligible for only one type of support — no stacking. a. Customer ghosts or refuses service on arrival First try to get travel compensation from the customer. If they refuse, cancel the order per policy and submit evidence (photo at the customer's address showing your face and house number, or a two-way ride receipt). Support amounts: • Standard & Professional tier: 50,000 VND • Elite tier: 100,000 VND b. Customer does not pay after service is completed Cancel the order per policy and submit evidence (video or audio recording of the incident). Support amounts: • Standard & Professional tier: 30% of order earnings (after platform fees) • Elite tier: 50% of order earnings (after platform fees)