Privacy Policy
Governing Entity: BK Viet Nam Technology Joint Stock Company
Last Updated: July 3, 2026
Welcome to Glow. We are fully committed to protecting your personal data. This Policy describes how we collect, use, store, and protect your information when you use our application and website.
This Policy is an inseparable part of the Terms of Service, Operating Rules, Platform Policy, notices at individual user touchpoints, and related documents published/updated by Glow from time to time. In the event of any conflict in terminology or operational model, priority shall be given to the understanding that Glow is a technology platform supporting connection, scheduling, transaction management, customer care, complaint handling, fraud prevention, and platform safety assurance; Glow does not automatically constitute the party directly providing Technician Services to Customers.
A. CATEGORIES OF PERSONAL DATA COLLECTED
Message data and interaction data on the Glow Platform includes the history of conversations/interactions between Customers and Technicians, message content, attachments, send/receive/read timestamps, conversation IDs, account IDs, processing status, system logs, flagged content, system/AI review results, and related complaint-handling records.
Consent and electronic confirmation data includes the time of consent, the version of the Policy/Terms/Rules agreed to, the scope of consent, account details, device information, IP address/session ID, OTP or equivalent electronic method.
Glow collects data to provide you with the best possible service. This data includes:
Identity data: Full name, national ID/passport number, date of birth, gender, nationality.
Contact information: Residential address, phone number, email, social media identifiers.
Financial data: Bank information, credit/debit card details, transaction history, and in-app e-wallet.
Sensitive Personal Data (Specific to Glow Services):
Location data: Your actual geographic location (GPS) so that technicians can navigate to and provide at-home services.
Health data: Information about pain or discomfort, allergy history, pregnancy status, or other medical notes voluntarily provided by you to ensure safety during massage sessions.
Technical data: IP address, device type, operating system, cookies, and app usage behavior data.
B. PURPOSES OF DATA PROCESSING
To operate the messaging channel between Customers and Technicians; support scheduling, customer care, transaction verification, complaint handling, dispute resolution, refunds, violation reporting, or information security incident response.
To review, read, filter, classify, flag, analyze, or evaluate message data by Glow, authorized personnel, and/or automated/AI systems for the purpose of preventing fraud, off-platform solicitation, harassment, abuse, data breaches, illegal content, or content posing a risk to user safety.
We process your data for the following purposes:
Service operations: Confirming orders, dispatching technicians to your location, processing payments and refunds.
Customer support: Responding to inquiries, resolving complaints and feedback.
Security and Legal: Detecting and preventing fraudulent or abusive behavior (such as prostitution or unauthorized dating arrangements), and complying with legal obligations.
Service improvement: Analyzing needs and preferences to develop suitable massage/spa service packages.
Marketing: Sending promotional programs and exclusive offers (with your consent).
C. SHARING AND CROSS-BORDER DATA TRANSFERS
Technical service providers, AI service providers, cloud storage providers, sub-processors, or providers of tools/systems supporting automation used by Glow to operate the Glow Platform, review message content, detect fraud, ensure system security, and process complaints may access data to the extent necessary. These parties may only process data within the scope permitted by Glow, under Glow's instructions, and on the basis of appropriate contracts/agreements covering confidentiality and data protection.
Sharing with third parties: Glow does not sell your data. We only share necessary information with:
Technicians directly fulfilling the order (sharing only name, phone number, and location).
Payment partners, delivery providers, or insurance agencies in the event of an incident.
Competent state authorities when required by law.
Cross-border data transfers: To support system operations and service expansion (e.g., in the Philippines and Thailand), your data may be stored on international cloud servers or processed by Glow's overseas branches. We commit that recipients of data must adhere to strict security standards as required by law.
D. RIGHTS AND OBLIGATIONS OF THE DATA SUBJECT
Under applicable law, you have the following 11 fundamental rights:
Right to be informed: To know about the processing of your personal data.
Right to consent: To voluntarily consent or withhold consent for data processing.
Right of access: To view, correct, or request a copy of your personal data.
Right to withdraw consent: You may withdraw consent for data processing at any time.
Right to erasure: To request deletion of personal data (when you no longer use the service).
Right to restrict processing: To request that we cease using your data for certain purposes.
Right to data portability: To request that Glow provide your data to you directly.
Right to object: To object to data processing in order to prevent adverse outcomes.
Right to complaint, denunciation, and legal action.
Right to claim compensation for damages.
Right to self-protection.
Note: You have an obligation to protect your own personal data and to provide accurate information to Glow.
E. MECHANISMS FOR EXERCISING RIGHTS AND WITHDRAWING CONSENT
For activities involving reading, reviewing, AI-based review, or deletion of message data, consent must be demonstrated through a clear affirmative action such as a dedicated checkbox, a separate popup, OTP, in-app confirmation, or another traceable electronic method; reliance solely on a "By continuing..." statement shall not be sufficient as the sole basis for consent.
Glow maintains a record of consent, including at minimum the time of consent, document version, scope of consent, account, device, IP address/session ID, and confirmation method.
You may exercise the above rights by:
Submitting a written request via email to: [email protected]
Glow commits to processing your requests (access, modification, deletion of data) within 72 working hours.
F. DATA SECURITY AND STORAGE
Message data between Customers and Technicians is subject to a default deletion mechanism 30 days after the conversation ends or the related transaction is completed, provided no complaint, dispute, refund request, information security incident, request from a competent authority, or other retention obligation has arisen.
In the event of a complaint or incident, Glow reserves the right to temporarily suspend deletion and continue to retain the relevant message data for as long as necessary to verify, process, and protect the legitimate interests of Glow, Customers, Technicians, or related third parties, or to comply with requests from competent authorities.
Where message data is reviewed by an authorized system, authorized personnel, or AI in accordance with this Policy, Glow applies corresponding access control, tracing, and security mechanisms.
Security measures: We apply technical and organizational measures appropriate to the level of risk, including encryption during transmission/storage as appropriate, firewalls, access controls, access logs, internal controls, periodic reviews, and protective measures for location data, health data, message data, and other sensitive data.
Retention period: Data will be retained until the purpose of processing is fulfilled or until you request deletion, unless the law requires longer retention (e.g., accounting and tax data).
G. CHILDREN
Glow's services are not intended for persons under 18 years of age. We do not actively collect personal data from children. If such collection is inadvertently discovered, we will proceed to delete the data immediately.
H. DATA CONTROLLER INFORMATION
BK Vietnam Technology Joint Stock Company
Tax Code: 0110124791
Address: 5th Floor, 170 Tran Duy Hung, Yen Hoa Ward, Hanoi City, Vietnam
Hotline: +84 888 129 100
Email: [email protected]